Changes to our Terms and Conditions:
Geek Fix has the discretion to update these terms and conditions at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how this may effect you. You acknowledge and agree that it is your responsibility to review these terms and conditions periodically and become aware of any modifications.
Your acceptance of these terms:
1: Call Out Charges – There is a 1hr minimum charge on any job where a site visit is provided.
1.1: There is no callout charge inside of Harrogate city limits. A small charge (£0.50 per mile) may be levied outside of Harrogate city limits.
2:- Geek Fix does not offer credit unless separately agreed. Payment must be made at the time of completion of works, call-out or telephone support. Business Credit Accounts will be limited to 5 working days. Late fees of £25.00 will be levied if payment is not received within this period. Payment should be made by cash, BACS, Paypal or Credit/Debit Card.
2.1:- Parts required for replacement, renewal or in relation to new pc builds must be paid for at the time of order. Work will not be carried out until such time as payment is made.
3:- Geek Fix will retain ownership of supplied parts / hardware / software until such time as payment is made in full. Geek Fix reserve the right to remove and or recover all parts / hardware in the event of outstanding payment. Legal action may be taken on outstanding balances, incurring further costs such as court costs if deemed necessary.
4:- Geek Fix is open between the hours of 9am and 6pm every day of the week (Monday through Saturday, Sunday 1030am to 4pm). Geek Fix will attend outside of these hours as an emergency call out. Geek Fix reserves the right to charge an additional fee (Emergency Callout Charge), by agreement, for support provided outside of these hours.
5:- Where the services are performed on the Client’s premises, Geek Fix shall have use of the Client’s premises, without charge as a licensee and shall vacate those premises on completion of the work.
5.1:- Whilst on the Client’s premises all Geek Fix staff shall comply with such rules and regulations as may be in force in respect of work on the Client’s premises.
6:- Geek Fix Warranty does not cover malicious damage or intervention by staff/clients to either the software or hardware. If it is found that a hardware or software fault has occurred due to a client / staff acting without prior authorisation from Geek Fix, then the warranty shall be deemed void and labour will be charged at the current rate to remedy the fault.
7:- Due to the complexities of modern pc software and operating systems, Geek Fix is unable to provide any guarantee against software corruption. Geek Fix offers a minimum 12 month warranty on new parts. Geek Fix offers a maximum 12 month warranty on Labour. This warranty does not apply where failure is due to misuse by the customer. New parts, which fail, will be replaced with the same (if available) or nearest equivalent. Labour on replacing parts will be waived. If the operating system or any software is required to be re-installed after part replacement, our standard charges for labour are applicable.
8:- In order to ensure accurate and prompt communications, Geek Fix may request that ONE point of contact is established within a Client’s organisation. Geek Fix reserves the right to refuse requests made via non authorised contacts.
9:- When a computer is formatted, ALL DATA will be removed. It is the responsibility of the Client to ensure that any important data is BACKED UP prior to commencement of work by Geek Fix. If required, Geek Fix will attempt to save required data but without accepting any liability or giving any warranty of success. Geek Fix reserves the right to charge for this service. To this end, the Client agrees that Geek Fix is neither responsible nor liable for any loss of personal data. Licensed software such as Microsoft or Adobe cannot be reinstalled unless the Client provides a licence and the original software disks or manufacturers direct download link.
10:-Whilst conducting a repair, Geek Fix may view images and documents on different forms of media belonging to the Client. If any such images or documents are found to contain criminal actions or intent, Geek Fix will inform the Police without notice to the Client. Geek Fix will not accept liability for any loss to the Client, due to these actions. This clause is to satisfy the provisions of the Data Protection Act.
11:- Geek Fix is neither responsible nor liable for the installation of software other than Microsoft Windows & Apple Mac operating systems, including driver software pertinent to the pc. This does not include any 3rd party peripherals. 3rd party software installations and data recovery are the responsibility of the Client (unless agreed by Geek Fix) and all such issues should be directed to the individual software company.
12:- The Client should ensure that all computer related equipment have power surge protection, adequate to the required power drain. Such power surge protection should be clearly marked. Data Loss / Hardware faults arising due to a lack of such protection are not covered by Geek Fix and repairs are chargeable at the usual hourly rate.
13:- Neither party shall be liable to the other party by reason of any failure or delay in performing it’s obligations under the agreement, which is due to fire, flood, Act of God, war, terrorism, riot, loss of power where there is no practicable means available to the party concerned to avoid such failure or delay.
14:- Geek Fix is the trading name of Alex Burckhardt. The registered address is 18 Queens Road, Knaresborough, HG5 0AT.