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Geek Fix
Geek Fix

Privacy Policy

Additional Information

 

This Privacy Policy governs the manner in which Geek Fix collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.geekfixharrogate.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Geek Fix.

Personal identification information:

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, subscribe to our newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Geek Fix will never sell or pass on client information to 3rd part companies or affiliates.

Non-personal identification information:

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies:

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information:

When you contact us by phone or email to enquire about our services we collect information about you, including your name and contact details.

Geek Fix may collect and use Users personal information for the following purposes:

– To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. – To send periodic emails We may use the email address to respond to their inquiries, questions, and/or other requests.

How we protect your information:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password or transaction information. NO data is stored on our Site.

It is usual for payment to be made in face to face transactions with the customer at the time of job completion and not via telephone or email. In the interests of preserving customer privacy, all customers’ financial details are erased from our systems once payment has been made by the customer.

The only details of customers kept on data files are names, contact information and addresses for invoices purposes.

Sharing your personal information:

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We do not share any of your information with any third party other than our carriers if you require an order to be delivered. They will only have the information they need to deliver your order and will use that information for that purpose only. 

The information you provide will be held securely on our data base, accessible only to Geek Fix staff and used only for the purpose of delivering the service you request from us..

The Invoice will only state that the customer paid but no financial details are recorded or stored.

Security and data retention:

Security measures are in place to protect your information from unauthorised access,unlawful processing, accidental loss, destruction or damage. We will retain your information whilst we are dealing with the services you require from us and for some time afterwards to ensure we can provide the service you need from us and to fulfil any legal requirements.

You may request that all your data be deleted from our records. Please do so in writing by contacting us.

Changes to this privacy policy:

Geek Fix has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms:

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us via the options on our contact page.

Last Updated 06.04.2019

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